06/18/16 – Are a faithful, Repeated flyer client for more than thirty yrs. I h ave in no way seen these types of poor shopper service and apathetic attitudes from AA staff members. Currently sitting at Miami Worldwide, on a transparent sunny saturday morning, traveling with 2 young kids seeking to get to Asheville on the Airways (history locator: WCEARA), but our flight to Charlotte was instantly delayed, resulting in us to miss our flight to Asheville, all other flights are full, we were being sent Back again via security simply because your employees on the gate couldn’t (or wouldn’t), help us (that was exciting), then had to operate back again BEFORE we could get on the ticket counter because the flight departure was bumped back again up!
American Airlines,i am so upset !!! I'd this kind of tricky time with my disabled youngster!! You shed my stroller seat belt, i needed to wander all the way on the airport Keeping my four decades previous daughter…and following standing 1 hour for the baggage assert they told me to call your buyer service ,guess what? They might’nt do nearly anything!! it proceeds? unbelievable!!!
I can not think you board passengers ahead of doing all of your checks around the plane. Leaving your customers stuck for more than two several hours without to very little facts is overall bullshit. While you are essentially similar to each airline Within this respect, it’s merely not acceptable to treat your shoppers by doing this.
– Entirely transform your administration structure with individuals that ‘really treatment’ about your Principal goal.
Not only were being we not seated in Small business as told, we quickly uncovered the video clip method and WiFi was failing to function and we would not have the ability to hear audio or flicks in the course of our ten hour flight. I constantly anticipate enjoying films on prolonged flights.
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Gold #6CJY924: Record Locator: EVIXIM Your method would not print boarding move for next leg of trip. Called Consumer Service: CS knowledgeable me I would need to wait 24 hrs in order to print 2nd leg of trip. Educated CS this was not genuine. Was put on maintain: CS came again and mentioned I was correct but to wait until 24 hrs so as to print 2nd leg boarding move.
The crew associates were being the most non caring I've ever been on a flight with. It reminded me off my days from the resort business enterprise when we experienced union and non union groups. I won't ever fly American yet again I I have to go west I'll drive.
The baggage service (which was not American airlines) named me at 2am to allow me to know they might be bringing my bag out to my click here for more info home!!!
I booked and compensated for our excursion for travel March 10, 2016. These tickets weren't low-priced And that i might have used miles. As I booked the trip early and there appeared to be loads of Business enterprise Seats, I was assured that we'd have the capacity to use my Enhance. In truth, I used to be instructed there was not a soul booked in Organization and it “appeared superior†for an upgrade.
I had been distressed because of the occasion — I'd prescription drugs in that baggage, and was most anxious about acquiring it sent.
i procured a ticket #TMRYPL on jan one 2016 departing bflo ny to melbourne, fla, i was unable to use the ticket and had dr. Be aware to substantiate when contacting a person of your respective brokers i was explained to even though the credit history is fo r130.
Occasions have improved and its really sad. BTW – Our flight to Madrid was with Iberia as well as the experience was the complete reverse! The plane was vibrant, thoroughly clean and present day plus the foods decisions were being appetizing along with the attendants were aware of food items elements. Clearly it can be carried out proper!
Up to now you may have designed us eliminate 24 several hours of our holiday We work flat out for day off function and within your days have brought about us achieving our desired destination A person Entire Working day Later on. Not a pleased consumer and will distribute the word.